Shipping and Returns

Sizes

Use the size conversion chart to help choose the correct size. Please note that sizes do vary slightly from style to style.

Payment
All orders are to be paid in UK pounds.
Credit card, Visa, Mastercard and Maestro and Solo cards are all accepted. Credit card orders automatically convert (e.g. US Dollars) into UK Pounds.

We sometimes accept payment by bank wire if credit card or cheque is not possible. Please remember that banks often charge for this and the customer must pay all the bank charges.

Cheques
You can also pay by personal cheque (UK only). Please make Payable to "Henri Mikel".

Customs
Overseas customers may need to pay local customs duties, usually calculated as a percentage of the package value. To our knowledge E.C. customers will not need to pay customs.

Delivery
We aim to dispatch all orders within 7 days (UK and international) but please allow 14 days for delivery in the UK. Customers will be contacted if items are out of stock.

Returns
TRYING ON AND RETURNING SHOES
Please try shoes on indoors with socks. If you do not like them or need to change them for a larger or smaller size, please return them marking the package "RETURNED GOODS" and enclose a note explaining action required and your name and address details. We will despatch a second pair at no extra postage cost (UK only). Overseas customers must also send return postage.

Refund Policy
Full refund given (less P&P) for goods returned unworn and in re-sellable condition within 28 days.

Post & Packaging
Shipping is £5 within the UK.

Please Note
Colours and styles may occassional vary slightly from the pictures. Although we make every effort to ensure details are correct on the web site, prices may change without notice.